Accessibility Statement - Work Well Live Better

Accessibility Statement

Accessibility statement basic template

Worcestershire County Council is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the Work Well Live Better website.

This website is run by a third-party provider on behalf of Worcestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard (including skip to content or skip to main navigation)
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

Non accessible content

We know some parts of this website aren’t fully accessible:

  • colour contrast makes it hard to read the text in some parts of the website
  • there is no skip content option to bypass the menu
  • some pages do not have descriptive hyperlinks
  • some links cause a modal keyboard trap
  • some content overlaps when zooming into the site
  • some pages do not have a logical heading structure
  • landmarks are not always coded to support screen reader navigation

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance issues identified below:

  • There is no skip to content to bypass the menu or the alerts banner (2.4.1 Bypass blocks)
  • Colour contrast of white text over light orange background (1.4.3 Contrast minimum)
  • Links are not always descriptive and use vague terms (2.4.4 Link purpose (In context)
  • Login page has ‘click here’ as the link when the link should explain where it’s going e.g. ‘reset your password’ (3.3.2 Labels or instructions, 2.4.4 Link purpose (In context)
  • Most links are restricted to registered users only and the pop-up cannot be easily closed using keyboard navigation causing a keyboard trap (2.1.2 No keyboard trap)
  • The pop-ups also don’t announce as opened or that the link is restricted for those using screen reader technologies (3.3.2 Labels or instructions)
  • When zooming into the site the login and register buttons overlap the menu (1.4.10 Reflow)
  • Many images don’t have alt text for context and decorative items are not coded correctly (1.1.1 non-text content)
  • There are empty headings coded into the page (2.4.6 Headings and labels)
  • On some pages headings are not logically structured (2.4.6 Headings and labels)
  • Homepage video cannot be played via keyboard or screen reader navigation (2.1.1 Keyboard (accessible by a keyboard)
  • Some form fields on the contact us form are vague (3.3.2 Labels or instructions)
  • Landmarks are not always coded clearly (2.4.1 Bypass blocks)

Preparation of this accessibility statement

This statement was prepared on 7 January 2025. It was last reviewed on 7 January 2025.

This website was last tested during 7 January 2025. The testing was carried out using the following methods:

  • Axe Developer Tools to check the underlying code
  • Keyboard only access testing a selection of user journeys
  • NVDA screen reader testing a selection of user journeys
  • Zoom up to 400% to test that the site is responsive

The statement was last reviewed on 7 January 2025.

We are working closely with our website provider to address accessibility issues identified in this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact: equality@worcestershire.gov.uk

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, please contact: equality@worcestershire.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).